FAQs - Frequently Asked Questions

These are some of the frequently asked questions we often receive from our clients. We suggest you ask these questions of any elder care agency you are considering enlisting.

Questions to Ask an In-Home Elder Care Agency

 

1. What is Non-Medical Care?

Non-medical home care fulfills a specialized niche between people needing medically skilled services and people who need non-medical companionship and help around the house.

2. What are the advantages of home care versus senior care in a facility?

In a word: freedom. According to AARP, 92 percent of people over the age of 65 want to stay in their homes as long as possible. Why? Because they enjoy their independence. Physically, in-home care can be better because it allows seniors to remain active longer. They can maintain their own schedules and a certain level of mobility. Emotionally it can be better, too, because some seniors who are put in nursing homes develop depression that can negatively impact their health and quality of life.

In some cases, families ask a Home Helpers caregiver to come to a nursing home, assisted living facility, or retirement community to provide added companion care and assistance with tasks that may not be met in these institutions. This includes things such as running errands, going to doctor’s appointments, or taking a trip to a favorite restaurant. Our senior home care solutions and quality healthcare services will grant you peace of mind for the short and long term.

3. Are your caregivers insured?
Not only are Home Helpers caregiver employees insured, they are also required to complete a thorough background check before performing any in-home care services. We make certain all caregivers are insured and properly screened in order for your loved one to be fully protected.

4. Does your home health care agency conduct background checks on your caregiver employees?
All Home Helpers caregivers are required to complete a thorough background check. We make certain all caregivers are insured and properly screened in order for your loved one to be fully protected.

5. Are your caregivers trained to handle tough clients? What kind of training and continuing education does this home care agency provide to your caregivers?
As a premier elder care company, we make certain that our in-home caregivers are prepared to handle anything. We adhere to a detailed training curriculum for all new hires, plus a quarterly training program. This allows our caregivers to be able to handle any situation that presents itself while performing elderly home care services.

6. Do you customize your senior care services to fit the individual, or does every caregiver always perform the same tasks?
No two families are alike, and no two situations are exactly the same. This is why we believe that private home care services should be tailored to each individual. We work with each client, the family, and providers to develop an elder care plan custom fit for the family.

7. How do you find and recruit quality caregivers?
We have several reputable methods of recruitment for finding and hiring in-home caregivers that include specific websites, target groups, job fairs and focused advertising. Once we recruit potential caregiver employees, we assess their merits through interviews conducted via telephone, in person and sometimes in groups. We often receive referrals for great caregivers from those who already work for us—as well as from our happy clients.

8. How often is care available?
At Home Helpers, we will structure a home care plan that meets your needs. Whether you need help for just a few hours a week or 24/7, we’re here to make life easier for you and your family. Please contact us for more information.

9. Do you really care about my family and me?
We pride ourselves on our compassionate care philosophy, and we have many years of experience in proving that, yes, we do care about helping you and your family. We aim to provide the same exceptional care we would expect for ourselves and our family.

10. What are the costs for Services?

Home Care Is More Affordable Than You Might Think

Getting help for your loved one is an important decision, and one we know you don’t take lightly. While no one likes to put a price on exceptional care, we know that cost can be a primary concern for many families looking for in-home non-medical services. You may be assuming it will be too expensive, and that stops you from even picking up the phone to ask for more information.

We’re committed to delivering the industry’s best care and best value. The peace of mind that comes with our in-home care services is more affordable than you might think. Our home care costs range, depending on the customized care plan with the need for companion care, personal care, or both. What’s more, our hourly rate includes our unique, added value services at no extra cost – such as our Dementia Care Program and our Hospital Readmission Rescue Program.

Ready to learn more about how our home care services can help you?

Please call (208) 322-2668 or simply fill out the contact link below and we’ll be happy to get in touch and schedule a free in-home consultation.

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